General Terms and conditions

The Web site www.rumella-dresses.com is a catalogue of websites (hereinafter referred to as the “Site”), the founder and owner of which is Microklimat 2 EOOD. The site is a virtual platform for selling goods – an online store bearing the trademark “RUMELLA”. The site has a specialized focus on handmade products and sale of:
Boutique wedding and women’s formal wear according to standard and/or individual measures of the client

Accessories

All prices listed on this site are final and include shipping, unless expressly stated otherwise! All prices are valid while stocks last. Microklimat 2 EOOD reserves its right to change prices without first notifying its users, as well as to correct wrong technical and other parameters of the goods. Printing errors, differences in color visualization on user’s computer configuration, and changes in product design are possible. Each product color is indicated in the texts and/or illustrative images of the product.
All goods sold through the Site bear relevant trademark and all trademarks are property of their relevant owners.

Definitions

  • Seller – Microklimat 2 EOOD (online store “RUMELLA”)
  • Client – any individual or legal person or other legal entity using the RUMELLA online store in any way, including, but not limited to viewing, ordering, buying, returning goods, etc.
  • Website – a virtual platform for sale located on the https://rumella.eu/ domain and its subdomains.
  • Account – a section of the Site, consisting of username and password that enables the Client to send the Order and contains information about the Client.
  • Order – an electronic document representing a communication form between the Seller and the Client by which the Client declares before the Seller through the Site their intention to buy specific Goods and Services from the Site.
  • Order confirmation – acceptance of the Order for execution by a notification sent by the Seller to the Client on the e-mail specified by the latter.
  • Goods and Services – any subject of the purchase-sale agreement from the Site.
  • Promotions – any commercial message intended to promote certain Goods and/or Services offered in limited quantities, unless otherwise expressly stated in the commercial communication for a specified period of time and at prices specified by Seller.
  • Contract – represents a distance contract between the Seller and the Buyer/Client for the purchase and sale of Goods and/or Services by the Site, an integral part of which are these General Terms and Conditions for use of the Site. The contract is deemed to have been concluded after receiving 100% payment of the Purchase Price and Order Confirmation.
  • Order by individual measurement (Bespoke Orders) – Order for making garments by a model from the Site, according to individual measures of the Client.
  • Content – all the information on the Site that is available via an Internet connection device.
  • Newsletter – A mean of regularly informing about the Goods and Services offered by the Seller, being sent electronically via e-mail or SMS without engaging or warranting Seller’s liability for the information contained therein.
  • Personal Data Administrator – collects and processes certain information about individuals.
  • Microklimat 2 EOOD, having its office and registered address at: 275, Tsar Osvoboditel Blvd., Varna, registered at the Commercial Register and the Register of Non-profit legal entities of NGOs kept with the Registry Agency under UIC 200877909, will be hereinafter referred to as “RUMELLA”.

Preamble

This document contains the General Terms and Conditions under which RUMELLA provides Services to its Clients through the Site. Each Client agrees with these Terms and Conditions for the entire duration of the use of the Site, from the initial entry to their leaving. The General Terms and Conditions are prominently posted on the Site and are available to each Client.
Subject to the General Terms and Conditions
The General Terms and Conditions regulate the relations related to the provision of the Goods and Services by RUMELLA through the Site.

Goods for sale

The object(s) for sale are Product (s) offered on the Site at the time the Purchase Order is made by the Client. Product(s) subject to sale through the Site are described by type and quality and are classified into separate categories of general and similar features. RUMELLA shall not bear responsibility for any differences in the colors of the purchased goods due to specifics in computer and monitor screens. Sending a Purchase Order through the Order Form on the Site is deemed to be the Client’s agreed consent regarding type, measures and quality of the ordered Product(s) as posted on the Site.
RUMELLA does not have pre-made quantities of any of the Goods offered on the Site.
RUMELLA makes each goods ordered manually and specifically for the Client, on the basis of a placed order, a payment made and accordingly a confirmation of acceptance of the order.

Delivery and delivery terms

All deliveries are made by a courier service to an address specified by the Client.
When the delivery is to an address, the courier will usually call before delivery.
The period of Ordinary Delivery is 45 (forty-five) calendar days from the date of receipt of 100% advance payment of the Order Price and provided that it has been confirmed by RUMELLA.
The Fast Delivery period is 32 (thirty-two) calendar days from the date of receipt of 100% advance payment of the Order Price. The Order Price for Fast Delivery increases by 20% (twenty percent) of the Ordinary Delivery Price.
The delivery of goods ordered through the Site is free of charge.

Messages to the Client and Newsletter

  • By accepting the General Terms and Conditions of the Site, as well as for each Order made, the Client agrees to receive email and/or SMS information about the order status.
  • In a separate form, each Client may express their consent to receive information and newsletters and/or SMS messages from RUMELLA.
  • Client may cancel the Newsletter subscription at any time using their user account following the special link placed in any Newsletter or sending email at: rumelladresses@gmail.com
  • The cancellation of the Newsletter subscription does not mean an automatic denial of a placed Purchase Order and/or a concluded contract.
  • By providing your details to the Seller (including name, surname, e-mail, telephone, delivery address), the Client expressly agrees to contact from RUMELLA employees or third parties who are partners of RUMELLA and/or are courier service providers.
  • Online Store RUMELLA reserves its right to choose whom to send Newsletters to, as well as to remove from its database a Client who has given their consent to receive Newsletters.
  • Clients are responsible for protecting the privacy of their password and account and are fully responsible for all actions performed using their account and password. RUMELLA recommends that clients log off at the end of each session by pressing the Exit button.

Rights and obligations of the Client/User

Client is entitled to view, order on an individual request and receive Product(s) from the Site under the terms and conditions set forth herein.
Client is entitled to receive information about the status of their Orders.
Client is entitled to receive the requested Product(s) at the delivery address specified by the Client, after payment of the sale price in accordance with the order specified on the Site.
Clients may not distribute, modify, copy (except for non-commercial, private purposes), transmit, display, duplicate, reproduce, publish, create secondary materials, transfer, sell or otherwise use site content without the express written permission of RUMELLA.

Rights and obligations under the Consumer Protection Act

According to the Consumer Protection Act RUMELLA is required to provide you with free information about us and our data is as follows:
Microklimat 2 EOOD, having its office and registered address at 275, Tsar Osvoboditel Blvd., Varna, entered in the Commercial Register and the Register of Non-profit Organizations registered with the Registry Agency under UIC 200877909, Manager Rumyana Ivanova,
phone: 00359 878 729 100, 00359 878 345 460, Email: rumelladresses@gmail.com, web site: www.rumella-dresses.com.
The business address is 9, Dragoman Str., Varna.
The main characteristics of the Goods are detailed in the presentation page of each product.
The price of any good on the representation page is final, including delivery costs, and is updated in real time when the Client selects the price-adjusting options.
We do not impose extra costs when using any means to communicating with us.
Delivery Methods are described in detail in the delivery form.
Payment of Goods and Services ordered through the Site is made in advance via PayPal for which the Seller issues the required legal documents.
RUMELLA has the right to use subcontractors for provision of the Services offered on the Site without the need to notify or obtain the Client/User’s consent for this. RUMELLA is responsible for the actions of these subcontractors.

Cancellation of Goods

According to Art. 57, p. 3 of the Consumer Protection Act and given that RUMELLA manufactures any ordered Goods manually and specifically for the Client, on the basis of an order, by standard and/ or individual measures of the Client, the goods ordered through the Site cannot be cancelled, returned or replaced.

Claims

RUMELLA accepts Claims from Client(s) if the delivered Goods appear to be inconsistent with the Client’s order, this can be determined through its normal review.
Upon delivery, the Client is required to open the consignment and verify that its integrity is preserved in the PRESENCE of the courier. If the product is broken or damaged, it is mandatory to declare it to the courier at the time of delivery. Otherwise, the value of the shipment and delivery remains at the expense of the Client. RUMELLA is not responsible for damaged items that are not confirmed in the presence of a courier. In the event of damage to the consignment and packaging, together with the courier, a statement of findings shall be drawn up in duplicate, one for each party, describing the type, the package condition and the contents of the consignment.
In the event of a discrepancy between the goods ordered and delivered that could not be established at the moment of delivery, the Client may request that the delivered Goods to be replaced by a corresponding Order made and confirmed within the delivery periods (Ordinary or Fast Delivery).

RUMELLA accepts claims from Client(s) upon any defects in the Goods within 30 days of receipt of the Goods by the Client in the following cases:

  • tearing a hole in the fabric of the garment
  • zipper that cannot be closed or is broken
  • missing buttons
  • torn buttonhole for fastening
  • stains on the fabric

Claims are accepted only when a picture of the defect of the Received Goods is sent on the day of receipt, plus a postal stamp of the delivery document from the courier.
The claim is made only in written form and is sent by e-mail to rumelladresses@gmail.com
RUMELLA reserves the right not to take into consideration the Client’s request in the event of improper use and/or deliberately created condition of claim.

LINK to Standard Claim Form

If the claim is accepted, the cost of returning the Goods and replacing them with a new one is at the expense of RUMELLA, within the time periods for Ordinary or Fast Delivery respectively.
Depending on the specific case of a defect, if the claim is approved and the Client does not wish to be replaced, RUMELLA will return to the Client the price of the Ordered Goods within a reasonable time without undue delay but no later than 14 days after receiving the claim by using the same payment method as originally paid to the Client. RUMELLA may refuse to refund money to the Client if the Client has not returned the Goods.

Personal data protection

Microklimat 2 EOOD as a personal data administrator within the meaning of the Personal Data Protection Act (PDPA).

Collection and processing of personal data

Personal data is information that serves for your identification, i.e. name and surname, address, electronic or mailing address, telephone, ip address. RUMELLA does not collect personal data from you unless you provide it in special cases, for example when ordering products.

Personal data use and storage

RUMELLA will only use your personal data for the purposes of the site technical management to provide you with access to special information or to communicate with you. RUMELLA will neither sell your personal data to third parties nor trade them anywhere else. RUMELLA employees are required to protect your data confidentiality and comply with an agreement for disclosing confidential information.
Freedom of choice
You control the information you provide to RUMELLA for yourself. However, if you choose not to share this information with RUMELLA, be aware that you may not have access to certain areas of the site.
Automatically recorded information
When you access the RUMELLA website, some non-personal shared data (Internet browser used, number of visits, average time spent on site, number of pages viewed) are recorded automatically (not as a part of the registration). This information is used to assess how attractive our site is and to improve its content and functionality. Your data is no longer processed or transmitted to third parties.

Cookies

Cookies are small files that are temporarily stored on your hard disk and allow our site to recognize your computer the next time you visit the web site of our online store. RUMELLA uses cookies only to collect information about the use of our site. More about cookies can be found in the Cookie Policy.

Security

RUMELLA attaches utmost significance to ensuring the security of your personal information. Your data is consciously protected against loss, destruction, misrepresentation/falsification, manipulation and unauthorized access or unauthorized disclosure.

Links to other Internet sites

This Personal data protection policy refers to the online store RUMELLA, which is developed and managed by Microklimat 2 EOOD. Pages on this site may contain links to other providers who do not apply the privacy statement. When you leave https://rumella.eu/, please search and read the privacy statement of any site that collects personal information.

Bodies regulating the activity

The bodies regulating the activity of RUMELLA are the Consumer Protection Commission (CPC) and the Commission of Personal Data Protection (CPDP) with the following coordinates:
For CPC:
Website: https://kzp.bg/kontakti
phone: 0700 111 22
email: info@kzp.bg
Address: 4A, Slaveikov, fl. 3, 4 and 6, Sofia
For CPDP:
Website: https://www.cpdp.bg/
phone: 02/91-53-518
email: kzld@cpdp.bg
Address: 2, Prof. Tsvetan Lazarov blvd., Sofia 1592

Final provisions.

The General Terms and Conditions may be changed at any time by RUMELLA, and the latter is required to notify the Client of changes in the General Terms and Conditions by publishing a notice of the changes on the Site, as well as the changes themselves – to familiarize clients with them. The Client is deemed to be bound by the changes from the time they are published, unless they state that they do not accept them. In case the Client expressly declares that they disagree with the changes, RUMELLA shall have the right to immediately suspend or terminate the provision of the Services to the Client, and the obligations that have arisen to date shall be enforceable.

Notifications

Unless expressly stated otherwise, all notifications relating to the provision of the Services through the Site shall be made to the telephone/ contact addresses are prominently posted on the Site and respectively at the indicated telephone/contact address of the Client. Notifications made in this way are deemed to have been duly received until proven otherwise.
Agreement in case of invalidity of a clause
If any clause/s of these General Terms and Conditions prove to be invalid, this will not invalidate the General Terms or the contract or parts thereof. The invalid clause will be replaced by the mandatory rules of the law or the established practice.

Applicable law

The provisions of the effective legislation of the Republic of Bulgaria shall apply to all matters not covered by these General Terms and Conditions.
Users can use the European Online Dispute Resolution (ODR) Platform available at http://ec.europa.eu/odr – a single access portal that allows EU consumers and traders to settle disputes between themselves.
Standard form for lodgement of claims:
To ……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
I hereby notify you that I have found a non-conformity of the Good(s)/Service (s) with the agreed.
Subject of claim:
………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………
Ordered on/Received on – ……………………………………………………………………
A preferred way of satisfying for goods:
Reimbursement of amount paid
Replacement of the goods with another one, corresponding to the agreed one
Discount off price
Free of charge repair under Art. 113 and 114 of the Consumer Protection Act
(please select the desired option)
A preferred way of satisfying for services:
Provision of the service in conformity with the contract
Discount off price
Reimbursement of amount paid
(please select the desired option)

I enclose the following documents:
receipt or invoice
protocols, acts or other documents establishing the non-conformity of the good or the service with the agreed;
other documents establishing the claim on grounds and size.
(please select the desired option)
Amount claimed: ……………………………..
Name of user/s – ………………………………………………………………………………………………………
Address of user/users – ………………………………………………………………………………………………………
Signature of user: ……………………………………………….
(only if this form is on a hard copy)
Date: ……………………………………………

General Terms and Conditions Version 0.1 of 30.11.2018

Date of last revision 30.11.2018